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London Marathon Events head office

Contact us

There are four simply ways to get an answer to your question:

  1. Check out our FAQs for an instant answer to our most common enquiries.
  2. Read our Hot Topics below that may answer any burning questions immediately.

  3. Hot Topics


    Mass event

    Start times
    All participants in the mass Virgin Money London Marathon should now have received an email with their start time information. Please check your junk/spam folder if this isn’t showing in your inbox. Please note it isn’t possible to change allocated start waves, so please do not ask.

    Kitbags These are on their way to all mass event participants. If yours doesn’t arrive by the time you leave for the Virgin Money London Marathon Running Show, head along with any items you want to have at the Finish and we’ll have plenty of spares.

    No longer able to take part in 2021? Further information on the process to withdraw, and eligibility to defer, can be found here. Please do not contact us before you have read this carefully as your question should be answered on this page.

    Virtual event

    The Official App powered by TCS
    The 2021 Virgin Money London Marathon Official App powered by TCS will be available during the week of the event and we will email all participants when it is ready.

    Bib numbers
    Virtual event bib numbers are starting to be sent to virtual Virgin Money London Marathon participants all over the world! This will take a little while. If you live in the UK and have not received yours by Monday 27 September, please email londonmarathon@prolog.co.uk with your full name, date of birth and postal address. If you live outside of the UK, it is not possible to resend your pack and we will email everyone with a downloadable bib number prior to the event.

  4. If the FAQs and Hot Topics haven’t answered your question, why not try our Chatbot that could give you an instant answer!
  5. If you have tried the first three options and still need our help, fill out the Contact Us form. Please note we may take up to five working days to respond.

Mini Marathon in schools

We’re inviting every school across the country to take part in the 2021 Virgin Money Giving Mini London Marathon in schools. This year, we are aiming to inspire 500,000 children to run, jog, walk, or wheel 2.6 miles between Monday 27 September and Friday 22 October.