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London Marathon Events head office

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Do you have a question or enquiry about the Virgin Money London Marathon? If so, please first check our FAQs page as your question may have already been answered there.

We also regularly list the issues we are currently aware of and are dealing with on this page. If any issues are listed, please read them before completing the ‘Contact us’ form below.


2021 Virgin Money London Marathon Ballot
  • We will send ballot result emails throughout the day on Monday 8 February, so don't worry if any friends and family who also entered the ballot hear from us before you do as everyone will receive their email by the end of the day!
  • As we're making the final preparations, it is now too late to update any of your contact details. Therefore, if you need to update your postal or email address, or any other details, you will need to get in touch with us from Tuesday 9 February. Please visit the Virgin Money London Marathon website after this date for information on how to update your contact details. 
Cancelled 2020 Virgin Money London Marathon
  • If you had a charity place, you now only need to speak directly with your charity regarding a deferral to a future year and they will add you to their entry console at the appropriate time.

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