Questions from charity partners on the virtual Virgin Money London Marathon
When can my charity apply for places in the virtual 2021 Virgin Money London Marathon?
All charity entries for the 2021 Virgin Money London Marathon were allocated in February.
How much does a charity place cost in the virtual 2021 Virgin Money London Marathon?
Charity entries will be available at the standard entry price of £28 (£38 for entries from outside the UK to cover international postage and packing). Please note that any unused entries for the virtual 2021 Virgin Money London Marathon will not roll over to a future edition of the event.
How can I find out the key dates for the virtual 2021 Virgin Money London Marathon?
You can find all important dates for the 2021 event on our key dates page.
When will invoices be sent for the virtual event?
Invoices for the virtual 2021 Virgin Money London Marathon were emailed to all charities by the end of February. If your charity has not received its invoice, please contact our Customer Services team.
When will I gain access to my online entry console?
We will send you access to your entry console for the virtual 2021 Virgin Money London Marathon in April 2021. You will be able to use this entry system to register your participants for the virtual 2021 Virgin Money London Marathon. If you have not received access to your entry console by the end of April, please contact our Customer Services team.
Do you have a guide on how to use the entry console?
Yes, a link to a step-by-step guide will be included in the email that gives you access to your entry console.
Can I swap participants after I have added them to the entry console?
Charities own their places and are free to make any changes to their allocated entries prior to the console deadline. Please do ensure you communicate any changes with the participants involved.
How do we update our charity’s contact details?
Please contact our Customer Services team with the relevant information and we will action this for you.
How will my participants track their runs?
The Official App powered by TCS needs to be used to track the event. This will become available in the weeks leading up to the event.
Does the virtual 2021 Virgin Money London Marathon need to be completed all in one go? Can half be completed in the morning and half in the evening for example?
As long as participants start and finish between 00:00 and 23:59:59 (BST) on Sunday 3 October, they can break their virtual marathon down into as many sessions as they like by using the pause functionality in the Official App powered by TCS. Participants’ official result will be based on their total elapsed time.
Can the virtual 2021 Virgin Money London Marathon be completed on a treadmill?
No. A treadmill or any other stationary running machine and/or equipment cannot be used to take part in the virtual 2021 Virgin Money London Marathon. All participants must complete the 26.2 miles outdoors.
Does the virtual event count in the London Classics?
Yes. Completing the virtual 2021 Virgin Money London Marathon counts towards the London Classics.
How can I apply for a guide runner for one of my participants?
Any participant who needs a guide or support runner will be provided with a free place for their support runner as usual, and the support runner will be sent a medal and T-shirt.
If your participant requires a support or guide runner, please make sure they are registered on your entry system first. Once entered, either you or the participant will need to contact us with the following information:
- The participant’s full name and booking reference
- Outline of their medical/health condition
- Reason that support is required
- A summary of any other reasonable adjustments that would need to be made for them to safely participate
- Written documentation from a medical professional to support the request
Please email firstname.lastname@example.org with this information. We will then review the request.
Support for your marketing
What support can you provide to help us recruit participants in the virtual and in-person events?
We are committed to doing everything we can to help charities recruit participants and maximise their fundraising. We have a Charity Toolkit that provide everything you need to get your supporters excited about signing up for the 2021 Virgin Money London Marathon, and it should also help you answer any questions they may have about the event. The assets are focused on encouraging as many people as possible to join your team and run with you in 2021 and will be added to as we get nearer to the event.
How do we use the Charity Toolkit?
Before you download and use any of the assets in the toolkit, please take a moment to read through our simple set of Charity Toolkit Guidelines. It tells you how to put the toolkit assets into action and also contains important information about how to credit images.