Read the latest government guidelines on exercise and Covid-19 in your area.
 
 

Charity FAQs

My charity wants to apply for places in the Virgin Money London Marathon

How can I secure charity entries in the Virgin Money London Marathon?
All charity entries for the 2021 Virgin Money London Marathon have been allocated. In January, we launched our Charity Advertising Partner Programme for 2022 onwards which has been brought in-house for the first time. We are now providing a new simpler, clearer, and better-value programme for charities. We will launch the Charity Ballot for the 2022 London Marathon later this year.

Entry console

When will I gain access to my online entry console?
We sent charities their consoles for 2021 Virgin Money London Marathon on Monday 1 February. You will be able to use this entry system to register your participants for the 2021 Virgin Money London Marathon. If you have not received access to the entry console yet, please contact our Customer Services team.

When does the entry system close? 
The entry system will close at 17:00 on Friday 20 August 2021. Please note, we cannot accept any late entries.

Do you have a guide on how to use the entry console? 
Yes, our step-by-step guide is available now. The guide was also included in the email that gives you access to your entry console.

Can I swap participants after we have added them to the console?
Charities own their places and are free to make any changes to their allocated entries prior to the console deadline. Please do ensure you communicate any changes with the participants involved.

How do we update our charity’s contact details?
Please contact our Customer Services team with the relevant information and we will action this for you.

Event Day and Final Instructions

When will the Final Instructions be sent to participants? 
Final Instructions will be sent to participants by email in the build-up to Marathon Day, normally three weeks before. A copy of the Final Instructions will also be available on the Virgin Money London Marathon website.

When will my participants receive their Race Packs?
All participants will need to attend the Virgin Money London Marathon Running Show – which runs from Wednesday 29 September to Saturday 2 October 2021 – in order to collect their Race Packs. Participants need to collect them before 17:00 on Saturday 2 October in order to take part in the event. No Race Packs will be issued after this deadline, so please encourage your participants to attend in good time.

Will we be allowed to have a cheer point on Event Day?  
We know much these cheer points mean to your participants and supporters, and we hope it will be possible to have them by October 2021. We are working through plans for this with our Operations Team and will be able to confirm in mid-2021.

How will you ensure this event is Covid secure and socially distanced? 
Our Operations Team is working hard to ensure and implement best practice so we can bring mass participation events back to the public for 2021. We will be keeping charities and participants informed of further details of the measures we will be taking when they are available.

How can I apply for a guide runner for one of my participants?
If your participants require a support or guide runner, please make sure e your participant is registered on your entry system first. Once entered, either you or the participant will need to contact us with the following information: 

  • The participant’s full name and entry reference number
  • Outline of their medical/health condition
  • Reason that support is required
  • Are there any other reasonable adjustments that would need to be made for them to safely participate?
  • Written documentation from a medical professional to support the request

Please email helpdesk@londonmarathonevents.co.uk with this information. We will then review your request.

Invoicing

When will invoices be sent for the 2021 event?  
Invoices for the 2021 Virgin Money London Marathon were sent to all charities by December 2020. If you have not received an invoice, please contact our Customer Services team.

When will invoices be sent for the 2022 event?
Invoices for Golden and Silver Bonds, Charity Ballot and Charity Partner Packages will be sent to charities no later than November 2021.

Virtual Virgin Money London Marathon

When will I gain access to my online entry console?
We will send your charity access to your entry console for the virtual 2021 Virgin Money London Marathon in April 2021. You will be able to use this entry system to register your participants for the virtual 2021 Virgin Money London Marathon. If you have not received access to the entry console by the end of April, please contact our Customer Services team.

When will invoices be sent for the virtual event?
Invoices for the virtual 2021 Virgin Money London Marathon were emailed to all charities by the end of February. If this has not been received, please contact our Customer Services team.

Support for your marketing

What support can you provide to help us recruit participants in the virtual and in-person events?
We are committed to doing everything we can to help charities recruit participants and maximise their fundraising. We have a Charity Toolkit which provide everything you need to get your supporters excited about signing up for the 2021 Virgin Money London Marathon and should also help you answer any questions they may have about the event. The assets are focused on encouraging as many people as possible to join your team and run with you in 2021 and will be added to as we get nearer to the event.

How do we use the charity toolkit?
Before you download and use any of the assets in this toolkit, please take a moment to read through our simple set of Charity Toolkit Guidelines. It tells you how to put these assets into action and also contains important information about how to credit images.